THE ALTERNATIVE FINANCIAL SERVICES SECTOR DISPUTE RESOLUTION INSTITUTION (LAPS SJK)
The legal basis for The Alternative Financial Services Sector Dispute Resolution Institution ("LAPS SJK") refers to the provisions of the Financial Services Authority Regulation Number 61/POJK.07/2020 concerning alternative institutions for resolving disputes in the financial services sector (POJK 61/2020 concerning LAPS SJK), LAPS SJK functions to provide integrated out-of-court dispute resolution services in the Financial Services Sector.
LAPS SJK obtained an OJK operational permit on December 29, 2020 and began operating on January 1, 2021.
The aim of establishing LAPS SJK is to provide protection for customers so they can resolve their disputes outside of court with easy, fast, affordable access, and handled by competent human resources in the financial services industry.
In carrying out its activities, LAPS-SJK adheres to the principles of accessibility, independence, fairness, efficiency and effectiveness.